Refusing to return all our money when the puppy we were going to purchase lost half of its weight and we cancelled our order based on health concerns. Oh wow. An exploratory laparotomy was performed, and the aberrant shunt vessel was identified, however her caudal vena cava was absent cranial to the shunt. No one will answer the phone. Bottom line you have good puppies good protocols take care of it yourself you have puppies that you don’t know how to get rid of because they aren’t healthy they aren’t good quality and you really don’t care it’s a good site for you. That said, PuppySpot clearly marks up the dogs it sells, sometimes by a wide margin. You can imagine my concern that she had lost about half her weight! I am so glad to read these other posts that confirm my crazy horrible experience with Puppyspot. We received no communication while we were waiting for the puppy to be ready to travel. You will know you are dealing with a reputable breeder and not a puppy mill when you have access to the mother, father and the living conditions. She does not appear to be healthy. The “puppy managers” you first interact with do a nice job. If I had a question, it was answered almost immediately and it was obvious that they were always concerned about the welfare of the puppy. You did not actually avail yourself of our policy at all and we must address some of the false claims you’ve included in this review. PuppySpot doesn’t care if your pet comes from a puppy mill. My puppy had to have a surgery for a congenital hip problem when he was less than 1 year old. They offered no sympathy, took zero responsibility for their lack of due diligence, and essentially dismissed us. They could not even tell the difference between a boy dog and a girl dog. Very poor follow up. One excuse after another in failing to deliver the puppy. Who would send back their puppy?? And I really wish that people would not call a puppy or a dog poor quality bc it’s a living being not food.. Going to authorities to report grand theft!I’ve a granddaughter counting the days and there is no puppy!One star mandatory to write the review! Not sure if I will get my puppy or money back. These guys are no different than a puppy mill. This company did NOT want to honor the contract and provide a refund. sells by photos. They replied that they would have someone from their client services team contact me. Horrible experience. Once the pup leaves them, there is no such thing as Customer Service. He was shaking and ill. Took dot (my puppy) to their recommended vet and warranted her. He had gardia, kennel cough and perhaps parvo. The problems began shortly thereafter. There are plenty of better places to sell, including. Also, PuppySpot response time is excellent. I called multiple times asking questions and they were very good at not being direct and avoiding the questions at all costs. We were then told the offer is made as is and to just choose an option. No check in, no updates; I had to follow up twice to get someone to return my call. I asked that they let me know right away. This is fraud. From day one they were responsive, caring and crackerjack. Check the return policy, Puppy Spot gives you a whopping three days to discover and report any disorders such as this, this was a major red flag that we missed. SideHusl's editors found a variety of new jobs for writers, reviewers, college…, How can you get and keep remote work, without sacrificing your career, family life, or sanity? After our call, I received an email with the terms and conditions of guarantee and letting me know that going forward the Puppy Manager team will be available to answer questions and a link to download their app. We did not ask to return her but requested they provide some sort of refund for the purposes of helping with Eevee’s growing medical bills. I told him we would dispute that. We too have been husk-Ed by PuppySpot. I was just looking for a puppy the other day on there and I kept holding off. I should have disputed the credit card charge but there is no way that I would send the puppy back (probably to be a lab test animal) if they demanded the return of the “property” so I did not. We took her to the vet the next day after she arrived and found out she had Giardia and worms. Eevee was taken back to surgery on 8/12/20 and an ameroid constrictor was placed on the portocaval shunt vessel. At the “ripe old age” of 8 months, this pup is already 12 lbs. They told you what they wanted but there was no way they knew whether or not you complied. At the time Eevee was 4.5 pounds and barely made it. Chose a puppy - when the Advisor called to 'qualify' us - asked if we knew the breed - we did not - suggested it would eat the house if left alone - we decided to pass but they already took the deposit online.
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