A Prospective Player or a Player who wishes to make a complaint about OLG or any aspect of OLG.ca may do so by contacting Player Support or otherwise contacting OLG in accordance with Section 18.1. A Player will not be entitled to specify any other payment method or currency of payment for a withdrawal. If a Player Account is Suspended and the Player wants to make a withdrawal of Unutilized Funds, the Player must contact Player Support.
retain any or all of a Player's Unutilized Funds to the extent necessary to compensate OLG for its actual and/or potential losses and liabilities resulting from such breach. for punitive, exemplary or aggravated damages; for loss of profits, loss of chance, loss of use, loss of production, loss of business or loss of business opportunity, including (but not limited to) loss of data, profits, revenue, goodwill, reputation or business interruption; a claim for consequential loss or for indirect loss of any nature suffered or allegedly suffered by the Prospective Player or the Player; or. All such information that is provided to OLG will be stored in the iGaming System on servers located in the Province of Ontario. where OLG deposits into a Player's bank account an amount that is greater than the amount of Unutilized Funds in a Player Account. Certain third-party product providers may require the Prospective Player or the Player to accept and agree to additional terms and conditions governing the use of their products.
OLG will disclose an Intending Player's registration information to third-party service providers for the purposes of authenticating some or all of the registration information that has been provided to OLG by an Intending Player and to otherwise confirm that an Intending Player has satisfied the foregoing criteria and is eligible to register a Player Account. OLG will post a notice on OLG.ca advising Players when this Agreement has been revised, and Prospective Players (prior to registering an account with OLG.ca), Intending Players (prior to completion of the registration for a Player Account) and Players (prior to logging into their Player Account) will be required to acknowledge and agree to be bound by the revised terms and conditions from and after that date. As of the date of this Agreement, a Player is permitted to make only one withdrawal of Unutilized Funds per day. the operation of OLG.ca, the iGaming System (and/or OLG's central computer-controlled online system, in the case of a Draw-Based Lottery Game Played Online); the failure of OLG.ca, the iGaming System (and/or OLG's central computer-controlled online system, in the case of a Draw-Based Lottery Game Played Online) to operate properly or at all; the participation by any person in, or any failure, negligence or wrongdoing by OLG or any of OLG’s service providers in respect of, any responsible gambling program operated by OLG or any of OLG’s service providers, including: (i) the self-exclusion program or player breaks; (ii) PlaySmart.ca; (iii) deposit limits; (iv) financial limits and budgets; (v) playing time reminders; (vi) self-assessment tools or risk profiles; or. Only Players who are at least 19 years of age will be able to play Pay-to-Play Games and Play-for-Free Games. Every win is random, and every ticket has the same chance. A failure of the Intending Player to satisfy any of the foregoing will constitute a material breach of this Agreement. an aggregate of $1,000 in respect of all other liabilities, including for liabilities resulting from or as a result of any negligent act or omission of or by OLG or any of OLG's service providers, or anyone acting on behalf of OLG or any of OLG's service providers. In the event of a disagreement between the result that appears on a Player's screen and the relevant Game servers (and/or OLG's central computer-controlled online system, in the case of a Draw-Based Lottery Game Played Online), the result that appears in the Game servers (and/or OLG's central computer-controlled online system, in the case of a Draw-Based Lottery Game Played Online) will prevail. However, from time to time it will be necessary to limit or restrict access to all or parts of OLG.ca (“Downtime”), including for purposes of conducting software maintenance and upgrades, and addressing Errors and other issues as determined by OLG in its sole discretion. BINGO MULTIPLIER Notwithstanding the Closure of the account, OLG will retain a Player’s information in accordance with its record retention policies. THIS IS AN IMPORTANT DOCUMENT THAT GIVES UP SOME OF YOUR LEGAL RIGHTS, PLEASE READ WITH CARE. the failure of OLG or any of OLG’s service providers to: (i) process or record a purchase; (ii) process, receive or record a payment for a ticket; (iii) display an accurate purchase confirmation in such person’s player account; or (iv) otherwise complete a transaction (including, without limitation, a Future Game Transaction). OLG will retain information relating to a Dormant Account in the iGaming System in accordance with its record retention policies. A Player may only use his or her Player Account for personal purposes. As examples only, Errors may include: OLG reserves the right to correct any Error in the manner that it deems appropriate in the circumstances, and OLG's decision shall be final and binding. If a Prospective Player, Intending Player, or a Player does not agree with any of the terms and conditions of this Agreement, the individual (i) is not permitted to register an account with OLG.ca, and (ii) if the individual already has a Player Account (as defined in Section 2 below), they are not permitted to log into their Player Account and play any Games or purchase any products that are offered on or through OLG.ca. Subject to the terms and conditions of this Agreement, a Player may withdraw Unutilized Funds from his or her Player Account up to the then-current balance of Unutilized Funds. Notwithstanding anything to the contrary contained in this Agreement, a Player shall not be entitled to any compensation arising from or as a result of any Downtime including, for example, if a Player is unable to withdraw Unutilized Funds through OLG.ca or if Bonus Funds expire during the period of any Downtime.
When Interac Online is selected as the payment option, a Player will be redirected to the online banking website for his or her bank.
In some circumstances, a longer period of time for processing a withdrawal may be required. In addition to any deposit limits established by a Player, OLG (in its sole discretion) may restrict a Player's ability to fund the notional balance of a Player Account. By using a payment method listed in 6.2(a) –6.2(d) to fund a Player Account, the Player expressly consents to OLG or its payment processing service providers, or both, storing such transaction information located on servers located outside of Ontario, but within Canada and using and disclosing aggregated transaction information for the purposes described in this paragraph. For more information on how OLG retains a Player’s personal information, see the OLG Internet Gaming Privacy and Cookie Policy. Without limiting the generality of the foregoing, a Player will be required to provide to OLG such information and documentation as OLG may determine that it requires in order to comply with its FINTRAC reporting obligations. Players may require additional third-party services to access OLG.ca (e.g., internet service provider agreement; mobile carrier agreement; email account; text messaging service (SMS)).
A Player should review the applicable Bonus Funds Terms prior to accepting an offer of Bonus Funds.
the “consecutive draw” option, which provides a Player the option to automatically purchase a ticket for a certain number of consecutive draws in a Draw-Based Lottery Game Played Online in accordance with the, the “never miss a draw” option, which provides a Player with the option to automatically purchase a ticket for an indefinite number of draws in a Draw-Based Lottery Game Played Online in accordance with the.
Head to the FAQ page to learn about creating an account, lottery, casino, promotions, and more! A Prospective Player or a Player may contact OLG's Player Support at any time as follows: OLG is regulated by the AGCO. A Player Account that has become an Inactive Account will cease to be an Inactive Account following the successful completion of a Player-Initiated Transaction.
If, during the Suspension, OLG determines that the Player has committed a Material Breach of this Agreement, it may Deactivate the Player Account in accordance with Section 12.2.
The failure of a Player to update their Player Account information in a timely manner will constitute a material breach of this Agreement by the Player. A Player can forfeit Bonus Funds at any time by contacting Player Support.
A Player can access the details of his or her Player Account through the OLG.ca website by going to the “My Account” or “Account Information” page including, for example, to see the following information: If a Player discovers any inaccuracy or error in the information that is contained in his or her Player Account, or if the Player suspects that such an inaccuracy or error may exist, regardless of who is responsible for the inaccuracy or error, the Player is required to immediately contact Player Support.
Stay tuned for more great contests and promotions. If a Player Account does not have sufficient funds for a Game at the time that the bet, wager, or purchase is to be made, then the bet, wager or purchase will not be made and the Player’s entry into the Game will be rejected. The following terms have the respective meanings specified below, and grammatical variations of such terms have corresponding meanings: This Agreement incorporates by reference the terms, conditions, policies, statements and explanations of other documents, including: In the event of any conflict or inconsistency between any provision of this Agreement and any of such other terms, conditions, policies, statements and explanations, the order of precedence shall be in descending order of clauses (a) to (d) above, except that this Agreement shall rank below the applicable Lottery Game Rules and Pay-to-Play Game Rules for such purpose.
OLG shall have the right to deactivate a Player Account at any time in its sole discretion (a “Deactivated Account”).
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