Cash cassette 2 removed prior to dispense. Command, Gate operation sensor (CS3) error before initial recovery, 1. CDU ROM does not match AP software. Check cabling and potential blockages and power cycle ATM. This does not mean that the ATM is down; it's a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Remove the remaining notes at a sensor in front of the CST 2. Rearrange notes in Cassette 3. Use an electrical parts contact cleaner on terminals. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Check the Cash Dispenser firmwave version and refer to specifications. Try clearing the cash tray of notes or foreign objects. The ATM time, as set in the Operator Function Menu, is incorrect. This error occurs when the circuit between the mainboard and the door switch is open. CS13 sensor detects a bill with hole during dispensing. Paper of a lesser thickness is more prone to jamming. Open the vault and slide the dispenser back to access the exit gate area. Remove dust in CS13 Sensor 3. Use a business card or stiff paper to clear jams. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. Otherwise the printer needs service. Remove note from the CDU delivery path.2. Usually caused by a customer putting fingers in the cash drawer during dispense. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. Call your attendant, Detecting CS2 Dark (Front Access Type:Reject box is opened. Check CS3 Sensor Cable 4. ), Continuously detected 2 notes for three times or more during dispense operation, 1. Check the condition of the white plastic cassette retaining clips in the dispenser. Otherwise try the reset button or have the printer serviced. Nanocash only - verify connections to sensors. If it still has the error the printer may require service. Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Check notes in Reject Box 2. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. Use a business card or stiff paper to clear jams. Contact to technician support team service provider. MB1000 check condition of the clutch alignment screw. If persistent, it could be a defective modem. Go to shop. for initializing modem before Modem Dial connecting. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). Replenish the paper roll. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). These sensors are next to the feed belts where the money is picked. WebRMS could not retrieve the local ATM time. Verify phone connection. There may be a note stuck in the upper part of the cash tray ramp. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Check and clean the cassette and rollers, verify the quality of cash. In case partial bills dispensed by dispensing demand when Partial Dispense option is on. Check CS1 sensor 2. Remove a jammed note between the tray and Cash Dispenser 2. Annomate is a registered ISO of Wells Fargo Bank, N.A., Concord, CA, Annomate Customers Click Here for Tech Support. Check a dust in stacker 2. Close the feed tray on the printer. Remove dust in CS15AB, CS31AB, CS1AB Sensor 5. Check phone number.). Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second “Invalid PIN” try in a row and one try is left before deactivation). Error Code D1500 Result: Modem dial connection time-out (while dialing the modem). The ATM attempted to do a reversal and could not. Host not responding. If the sensor is not being pressed then the error will occur. There may be a note stuck in the upper part of the cash tray ramp. In line filter may fix this. Check CS5_1 Sensor Cable 2. You may also want to try the reset button on the printer to clear this error. MB2100T - Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. Check CS3 Sensor BKRT 3. MB2100T - A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. Check modem-related parameter setting. In most cases you may have to remove the printer to locate difficult jams. Remove any notes from path, verify amount of dispensed notes. The CDU did not respond to its solenoid function check. Reconfigure the maximum dispensable count, 1. Verify connections to NS4 sensor. ), When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Remove jammed notes 2. means cassette number. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Check the front of the CDU and the cash tray for blockage. Open the vault and slide the dispenser back to access the exit gate area. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didn’t swipe their card properly. Your Cash Access Company! If error is persistent, modem may be defective. Check the replenished amount and replenish 2. Verify the Host phone number is programmed correctly. Modem connection time out - host not responding, Verify host phone number - verify modem speed - See D170x. Check dust in existence CS5 Sensor Guide 5. Something is detected on CS31A, CS31B sensor during initialization. Check and reseat all belts. Remove a dust on the CS13 sensor. CSB sensor detects note in delivery path before CDU dispenses. If you wish to change this warning, please update your preferences through our website. You may need to remove the printer from the ATM to access the jam. Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Initialize after Reset Power 2. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). Use an electrical parts contact cleaner on terminals. Verify cash count in the Settlement menu. Usually caused by loss of battery power to the CDU mainboard. Check modem cable 2. Clear the cash tray of any bills or foreign objects. 1. Excessive EMI emissions from outside source (neon sign, freezer). Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. If the sensor is not being pressed then the error will occur. Check the Cash Dispenser received command 2. Check and reseat all belts. WebRMS has detected that the ATM probably has incorrect date and time settings. Loose belts can slip off rollers and block sensors. Remember me? The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser.
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